FAQ | Frequently Asked Questions
- HOW SECURE IS MY PERSONAL INFORMATION?
- HOW TO CANCEL MY ORDER?
- WHEN WILL YOU SHIP MY ITEMS?
We will notify you by email with a Tracking Number within 5 business days. Emails sent out with your Tracking Number may end up in your junk/spam folders, so please check there before sending duplicate requests.
- MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFO?
Your order has been sent, but sometimes it takes up to 2- 4 days for tracking info to show up in the USPS tracking system. This also applies to Canada Post and Royal Mail.
- DO YOU SHIP IN ALL COUNTRIES?
We ship to all countries, all over the world.
- WHEN WILL I RECEIVE MY ITEMS?
Allow 1-3 business weeks for delivery due to high demand and the final delivery will be made by your local mail carrier to your mailbox or doorstep. This may be a little longer for international delivery. We have many fulfillment centers around the world to ensure your products get delivered to you as quickly as possible.
- WHERE ARE MY ITEMS COMING FROM?
We have warehouses all over the world, which helps us ship products as quickly as possible and reduces the risk of international shipping. However, with the huge number of orders now, we will occasionally have to ship from warehouses in neighboring countries to maintain a stable supply.
- WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
- WHERE DO I TRACK MY ORDERS?
Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.
If you have any other questions please email support at Cileshop.email@example.com and we will do our best to help you out.
**For damaged goods, please contact Cileshop.firstname.lastname@example.org with a picture of the damage to get a replacement.
Thank you for shopping with us today!